Refund policy

We have a 30-day return policy on defective or faulty items, which means you have 30 days after receiving your item to request a return unless the item is a custom item for your vehicle.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at carboncustomdesigns@hotmail.com.

If your return is accepted, we’ll advise you on the best way to return including instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at carboncustomdesigns@hotmail.com.

Damages and issues
Please inspect your order once it is received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products.  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at carboncustomdesigns@hotmail.com.

Guaranteed Fit or Your Money Back
As a motoring enthusiust, I absolutely hate when I purchase parts designed for my vehicle and they do not fit. If the part or accessory you purchased does not fit your vehicle, you can return it for free within 90 days of receiving it for a full refund. To be eligible for a return, your item must be in the same condition that you received it, wrapped in its original packaging. Please contact us at carboncustomdesigns@hotmail.com if you have any concerns regarding fitment of purchased parts.